Systems and methods of delivering parcels using attended delivery/pickup locations

ABSTRACT

Systems and methods for facilitating delivery of parcels to, from, and between attended delivery/pickup locations. In various embodiments, the attended delivery/pickup locations may be associated with brick-and-mortar retail locations and used to facilitate inventory transfer between locations, shipment of goods purchased at the brick-and-mortar-retail locations to other attended delivery/pickup locations or other locations, and to receive delivery of parcels sent from any suitable location. In some embodiments, the attended delivery/pickup locations are configured to receive shipments of items ordered from online retail websites. In other embodiments, the attended delivery/pickups locations are associated with shopping centers and configured to facilitate shipment of items purchased at the associated shopping centers.

CROSS REFERENCE TO RELATED APPLICATION

This application claims the benefit of U.S. Provisional PatentApplication No. 61/791,008, filed Mar. 15, 2013, entitled, “Systems andMethods of Delivering Parcels Using Attended Delivery Locations,” andU.S. Provisional Application No. 61/777,968, filed Mar. 12, 2013,entitled, “Systems and Methods of Delivering Parcels Using AttendedDelivery Locations,” which are hereby incorporated herein by referencein their entirety.

BACKGROUND

People and businesses may desire convenient ways to send and receiveparcels or other items, such as items that those people have purchasedor items of inventory that those businesses may offer for sale.Accordingly, there is a need for improved systems and methods thataddress these issues.

SUMMARY

A computer implemented method, according to particular embodiments,comprises: (1) receiving, by a processor, an indication of a receipt ofan item at a first attended delivery/pickup location, the item havingbeen purchased by a user at a shopping center and the first attendeddelivery/pickup location being located within the shopping center; (2)providing, by a processor, a selection of one or more other attendeddelivery/pickup locations to the user; (3) receiving, by a processor, arequest to ship the item from the first attended delivery/pickuplocation to a second attended delivery/pickup location designated by theuser, the second attended delivery/pickup location being an attendeddelivery/pickup location from the other attended delivery/pickuplocations; and (4) facilitating, by a processor, delivery of the itemfrom the first attended delivery/pickup location to the second attendeddelivery/pickup location.

A computer system, according to various embodiments, comprises at leastone processor. In particular embodiments, the computer system isconfigured for: (1) receiving a request to transfer one or more itemsfrom a first attended delivery/pickup location located substantiallywithin with a first brick and mortar retail location to a secondlocation; (2) receiving a first confirmation of receipt of the one ormore items at the first attended delivery/pickup location; (3) at leastpartially in response to receiving the request and the firstconfirmation, facilitating delivery of the one or more items from thefirst attended delivery/pickup location to the second location; (4)receiving a second confirmation of delivery of the one or more items tothe second location; and (5) at least partially in response to receivingthe second confirmation, notifying at least one person of the delivery.

A non-transitory computer-readable medium, according to particularembodiments, stores computer-readable instructions for: (1) providing,to a first user, a selection of available attended delivery/pickuplocations to which the first user may have one or more parcelsdelivered; (2) receiving a request from the first user to deliver theone or more parcels to a particular attended delivery/pickup location,the request comprising an intended recipient and the particular attendeddelivery/pickup location comprising an attended delivery/pickup locationfrom the selection of available attended delivery/pickup locations andbeing associated with a first brick-and-mortar store; (3) at leastpartially in response to receiving the request, facilitating delivery ofthe one or more parcels to the particular attended delivery/pickuplocation; (4) receiving confirmation that the one or more parcels havebeen delivered to the particular attended delivery/pickup location; and(5) at least partially in response to the confirmation, notifying atleast one person that the one or more parcels have been delivered to thesecond attended delivery/pickup location.

BRIEF DESCRIPTION OF THE DRAWINGS

Various embodiments of a system and method for delivering parcels toattended delivery/pickup locations are described below. In the course ofthis description, reference will be made to the accompanying drawings,which are not necessarily drawn to scale, and wherein:

FIG. 1 is a block diagram of a logistics system in accordance with anembodiment of the present system;

FIG. 2 is a schematic diagram of a computer, such as the logisticsserver of FIG. 1, that is suitable for use in various embodiments;

FIG. 3 depicts a flow chart that generally illustrates various stepsexecuted by a parcel delivery module that, for example, may be executedby the logistics server of FIG. 1; and

FIG. 4 is a transportation diagram depicting exemplary transportationpaths that may be taken by parcels that are delivered to and/or fromattended delivery/pickup locations according to various embodiments.

DETAILED DESCRIPTION

Various embodiments now will be described more fully hereinafter withreference to the accompanying drawings. It should be understood that theinvention may be embodied in many different forms and should not beconstrued as limited to the embodiments set forth herein. Rather, theseembodiments are provided so that this disclosure will be thorough andcomplete, and will fully convey the scope of the invention to thoseskilled in the art. Like numbers refer to like elements throughout.

Overview

Logistics networks, according to various embodiments, use attendedpickup and delivery locations to facilitate: (1) the convenient deliveryof parcels and other items to individuals; and/or (2) the convenientpickup of parcels and other items from individuals who wish to sendthose items to others via a common carrier. In various embodiments,existing retail businesses may be used as suitable delivery/pickuplocations. For example, a gas station, a convenience store, a flowershop, a magazine stand, a retail location associated with a commoncarrier, a kiosk at a mall (or other type of shopping center), or aretail department store (or other brick-and-mortar store) may enter intoan agreement with a common carrier to accept deliveries of parcels(and/or other items) that are to be picked up later, at a convenienttime, by the intended recipient of the parcels or other items. Theretail location may also agree to serve as a drop-off point for parcelsand/or other items that are to be delivered to another location by thecarrier.

In certain embodiments, each attended delivery/pickup location is mannedfor at least some time during the week and is equipped with a computersystem that is adapted to communicate both with: (1) one or morecomputer systems associated with the common carrier; (2) one or morecomputing devices associated with the sender of the parcel; and (3) oneor more computing devices associated with the recipient of the parcel.An example of a suitable computer system is shown in FIG. 1 and isdescribed in greater technical detail below.

In particular embodiments, a computer at the attended delivery/pickuplocation (e.g., an “attended delivery/pickup location computer”) isadapted to send suitable messages regarding the status of parcelshandled by the attended delivery/pickup location. For example, when theattended delivery/pickup location receives a parcel, the attendeddelivery/pickup location computer may automatically transmit an e-mail,text, or other message to: (1) the common carrier's computer system; (2)the recipient's computing device; and/or (3) the sender's computingdevice indicating that the parcel has been received by the attendeddelivery/pickup location and is ready to be picked up by the recipient.The message may also include other suitable information, such as thename and location (e.g., address, GPS coordinates, etc.) of the attendeddelivery/pickup location, the days and hours of operation of theattended delivery/pickup location, and the deadline by which theindividual must retrieve the parcel before, for example: (1) the item isreturned to the sender; or (2) the recipient is charged for late pickupof the item.

The attended delivery/pickup location may also automatically transmit ane-mail, text, or other message to: (1) the common carrier's computersystem; (2) the recipient's computing device; (3) the sender's computingdevice; and/or (4) any other suitable computer in response to anysuitable event including, for example: (1) the parcel being picked up bythe individual; (2) the parcel being returned to the carrier after atime period for retrieving the parcel has passed; (3) the parcel beingtransferred to another attended delivery/pickup location; or (4) anyother suitable event.

In various embodiments, the system may be configured to facilitate thedelivery of parcels directly to attended delivery/pickup locations from,for example, e-commerce retailers from which users may order items fordelivery. For example, the system may be configured to allow a usermaking purchases of items via the Internet to have those items delivereddirectly to attended delivery/pickup locations. In such embodiments, aswell as in other embodiments, the system may be configured to presentusers with a selection of attended delivery/pickup locations for itemsthat the user orders. In other embodiments, the system may be configuredto enable a user to have ordered items delivered to an attendeddelivery/pickup location by entering an address associated with theattended delivery/pickup location as the shipping address of the item.

In particular embodiments, the system may be configured to present userswith attended delivery/pickup location options based at least in part onany of the following: (1) a location of the user's home; (2) a locationof the user's place of work; (3) any location specified by the user(e.g., such as a location that the user frequently visits); and/or (4)any other suitable metric for determining an appropriate selection ofattended delivery/pickup locations to present to the user. In variousembodiments, the system may be configured to provide a selection ofattended delivery/pickup locations that are: (1) within a particulardistance of any of the locations described above; (2) open (e.g., areavailable for picking up parcels) at a time convenient to the user; (3)have certain hours of operation; and/or (4) any other factor that may bebeneficial to the user or common carrier in dropping off or picking upparcels from attended delivery/pickup locations.

In various embodiments, the system is configured to confirm whether anattended delivery/pickup location has capacity to accept a parcel beforedirecting (e.g., or redirecting) a parcel to the attendeddelivery/pickup location or before presenting the alternate location asa potential delivery location to a customer. This may include, forexample, ensuring that there is enough physical space at the attendeddelivery/pickup location to accept the parcel or suitable systems inplace at the attended delivery/pickup location to accommodate anyspecial handling instructions that the parcel containing the item mayhave (e.g., a requirement to store the parcel at a particulartemperature). In such embodiments, the system may be further configuredto substantially automatically (e.g., automatically) reserve space atthe attended delivery/pickup location for the parcel to ensure that theattended delivery/pickup location will not lose capacity to accept theparcel before the parcel arrives.

In various embodiments, attended delivery/pickup locations may befurther configured to enable users to drop off or deposit parcels forshipment (e.g., to other attended delivery/pickup locations). Inparticular embodiments, the system is configured to facilitate shipmentof parcels from attended delivery/pickup locations to any other location(e.g., business or residential addresses, other attended delivery/pickuplocations, etc.). In some embodiments, attended delivery/pickuplocations are configured to hold parcels dropped off at the attendeddelivery/pickup location until a later time.

The use of such attended delivery/pickup locations may have a variety ofdifferent advantages. First, in certain situations, the recipient of aparcel may not typically be home when parcels are commonly delivered. Insuch situations, it may be useful to have the parcels delivered to anattended location where an individual is available to accept and/or signfor a particular parcel and maintain the parcel in a safe location untilthe recipient is available to pick up the parcel. As another example, anindividual may prefer to have personal deliveries made close to, but notto, their workplace so that they can retrieve the parcels when they areat work. Shipping items directly to attended delivery/pickup locationsmay also provide a cost savings to common carriers and other shippingand/or logistics companies by avoiding the need to deliver parcels andother items to the home addresses of individual parcel recipients.Rather, the common carriers can deliver parcels to several attendeddelivery/pickup locations that service a particular area where parcelrecipients can go to collect their parcels.

Further advantages in enabling users to ship parcels via attendeddelivery/pickup locations include that users may drop off items that arepurchased at a shopping center at one or more attended delivery/pickuplocations associated with the shopping center for shipment to, forexample, an attended delivery/pickup location more convenient to theirhome. In such instances, users may be able to more conveniently transfertheir purchases to their home or other location. This may beparticularly beneficial, for example, if they purchase particularlylarge items that they are unable to transport on their own or a largequantity of items that would be otherwise difficult to transport.

Various additional implementations of attended delivery/pickup locationsare described below, after a brief discussion of exemplary technicalplatforms and computer system architecture that may be used, forexample, in implementing various aspects of this concept.

Exemplary Technical Platforms

As will be appreciated by one skilled in the relevant field, the presentinvention may be, for example, embodied as a computer system, a method,or a computer program product. Accordingly, various embodiments may takethe form of an entirely hardware embodiment, an entirely softwareembodiment, or an embodiment combining software and hardware aspects.Furthermore, particular embodiments may take the form of a computerprogram product stored on a computer-readable storage medium havingcomputer-readable instructions (e.g., software) embodied in the storagemedium. Various embodiments may take the form of web-implementedcomputer software. Any suitable computer-readable storage medium may beutilized including, for example, hard disks, compact disks, DVDs,optical storage devices, and/or magnetic storage devices.

Various embodiments are described below with reference to block diagramsand flowchart illustrations of methods, apparatuses (e.g., systems) andcomputer program products. It should be understood that each block ofthe block diagrams and flowchart illustrations, and combinations ofblocks in the block diagrams and flowchart illustrations, respectively,can be implemented by a computer executing computer programinstructions. These computer program instructions may be loaded onto ageneral purpose computer, special purpose computer, or otherprogrammable data processing apparatus to produce a machine, such thatthe instructions which execute on the computer or other programmabledata processing apparatus to create means for implementing the functionsspecified in the flowchart block or blocks.

These computer program instructions may also be stored in acomputer-readable memory that can direct a computer or otherprogrammable data processing apparatus to function in a particularmanner such that the instructions stored in the computer-readable memoryproduce an article of manufacture that is configured for implementingthe function specified in the flowchart block or blocks. The computerprogram instructions may also be loaded onto a computer or otherprogrammable data processing apparatus to cause a series of operationalsteps to be performed on the computer or other programmable apparatus toproduce a computer implemented process such that the instructions thatexecute on the computer or other programmable apparatus provide stepsfor implementing the functions specified in the flowchart block orblocks.

Accordingly, blocks of the block diagrams and flowchart illustrationssupport combinations of mechanisms for performing the specifiedfunctions, combinations of steps for performing the specified functions,and program instructions for performing the specified functions. Itshould also be understood that each block of the block diagrams andflowchart illustrations, and combinations of blocks in the blockdiagrams and flowchart illustrations, can be implemented by specialpurpose hardware-based computer systems that perform the specifiedfunctions or steps, or combinations of special purpose hardware andother hardware executing appropriate computer instructions.

Example System Architecture

FIG. 1 is a block diagram of a System 110 according to a particularembodiment. As may be understood from this figure, the System 110includes one or more computer networks 115, a Logistics Server 100, aDatabase 140, and one or more remote computing devices such as a tabletcomputer 152, a desktop computer 154, or a mobile computing device 156(e.g., such as a smart phone, a tablet computer, a wearable computingdevice, a laptop computer, etc.) In particular embodiments, the one ormore computer networks facilitate communication between the LogisticsServer 100, Database 140, and one or more remote computing devices 152,154, 156.

The one or more computer networks 115 may include any of a variety oftypes of wired or wireless computer networks such as the Internet, aprivate intranet, a mesh network, a public switch telephone network(PSTN), or any other type of network (e.g., a network that usesBluetooth or near field communications to facilitate communicationbetween computers). The communication link between Logistics Server 100and Database 140 may be, for example, implemented via a Local AreaNetwork (LAN) or via the Internet.

FIG. 2 illustrates a diagrammatic representation of a computerarchitecture 120 that can be used within the System 110, for example, asa client computer (e.g., one of client computers 152, 154, 156 shown inFIG. 1), or as a server computer (e.g., Logistics Server 100 shown inFIG. 1). In particular embodiments, the computer 120 may be suitable foruse as a computer within the context of the System 110 that isconfigured to facilitate the delivery of parcels to attendeddelivery/pickup locations or facilitate the receipt and/or processing ofparcels once they are delivered to the attended delivery/pickuplocations.

In particular embodiments, the computer 120 may be connected (e.g.,networked) to other computers in a LAN, an intranet, an extranet, and/orthe Internet. As noted above, the computer 120 may operate in thecapacity of a server or a client computer in a client-server networkenvironment, or as a peer computer in a peer-to-peer (or distributed)network environment. The Computer 120 may be a desktop personal computer(PC), a tablet PC, a set-top box (STB), a Personal Digital Assistant(PDA), a cellular telephone, a web appliance, a server, a networkrouter, a switch or bridge, or any other computer capable of executing aset of instructions (sequential or otherwise) that specify actions to betaken by that computer. Further, while only a single computer isillustrated, the term “computer” shall also be taken to include anycollection of computers that individually or jointly execute a set (ormultiple sets) of instructions to perform any one or more of themethodologies discussed herein.

An exemplary computer 120 includes a processing device 202, a mainmemory 204 (e.g., read-only memory (ROM), flash memory, dynamic randomaccess memory (DRAM) such as synchronous DRAM (SDRAM) or Rambus DRAM(RDRAM), etc.), a static memory 206 (e.g., flash memory, static randomaccess memory (SRAM), etc.), and a data storage device 218, whichcommunicate with each other via a bus 232.

The processing device 202 represents one or more general-purposeprocessing devices such as a microprocessor, a central processing unit,or the like. More particularly, the processing device 202 may be acomplex instruction set computing (CISC) microprocessor, reducedinstruction set computing (RISC) microprocessor, very long instructionword (VLIW) microprocessor, or processor implementing other instructionsets, or processors implementing a combination of instruction sets. Theprocessing device 202 may also be one or more special-purpose processingdevices such as an application specific integrated circuit (ASIC), afield programmable gate array (FPGA), a digital signal processor (DSP),network processor, or the like. The processing device 202 may beconfigured to execute processing logic 226 for performing variousoperations and steps discussed herein.

The computer 120 may further include a network interface device 208. Thecomputer 120 also may include a video display unit 210 (e.g., a liquidcrystal display (LCD) or a cathode ray tube (CRT)), an alphanumericinput device 212 (e.g., a keyboard), a cursor control device 214 (e.g.,a mouse), and a signal generation device 216 (e.g., a speaker).

The data storage device 218 may include a non-transitorycomputer-accessible storage medium 230 (also known as a non-transitorycomputer-readable storage medium or a non-transitory computer-readablemedium) on which is stored one or more sets of instructions (e.g.,software 222) embodying any one or more of the methodologies orfunctions described herein. The software 222 may also reside, completelyor at least partially, within the main memory 204 and/or within theprocessing device 202 during execution thereof by the computer 120—themain memory 204 and the processing device 202 also constitutingcomputer-accessible storage media. The software 222 may further betransmitted or received over a network 115 via a network interfacedevice 208.

While the computer-accessible storage medium 230 is shown in anexemplary embodiment to be a single medium, the term“computer-accessible storage medium” should be understood to include asingle medium or multiple media (e.g., a centralized or distributeddatabase, and/or associated caches and servers) that store the one ormore sets of instructions. The term “computer-accessible storage medium”should also be understood to include any medium that is capable ofstoring, encoding or carrying a set of instructions for execution by thecomputer and that cause the computer to perform any one or more of themethodologies of the present invention. The term “computer-accessiblestorage medium” should accordingly be understood to include, but not belimited to, solid-state memories, optical and magnetic media, etc.

Exemplary System Platform

Various embodiments of a system for delivering parcels to attendeddelivery/pickup locations may be implemented within the context of anysuitable logistics service. For example, particular embodiments may beimplemented within the context of any suitable logistics service offeredby United Parcel Service, Inc. of Atlanta, Ga. Various aspects of thesystem's functionality may be executed by certain system modules,including a Parcel Delivery Module 300. This module is discussed ingreater detail below.

Parcel Delivery Module

FIG. 3 is a flow chart of operations performed by an exemplary ParcelDelivery Module 300. In particular embodiments, the Parcel DeliveryModule 300 may facilitate the delivery of parcels to an attendeddelivery/pickup location, from a first attended delivery/pickup locationto a second attended delivery/pickup location, from a first attendeddelivery/pickup location to a residential or business location, etc.

When executing the Parcel Delivery Module 300, the system begins, atStep 310, by displaying one or more attended delivery/pickup locationsto a user. In various embodiments, these attended delivery/pickuplocations include retail stores (e.g., including gas stations, grocerystores, and pharmacies), stand-alone kiosks, or any other suitablelocations for receiving and holding parcels for pick up by recipients.In particular embodiments, attended delivery/pickup locations includeattended delivery/pickup locations, but they may also include unattendeddelivery/pickup locations. In some embodiments, attended delivery/pickuplocations may include locations (e.g., retail locations) other than theintended parcel recipient's home or business.

In particular embodiments, the user may include an employee associatedwith a particular brick-and-mortar store that is associated with aparticular attended delivery/pickup location. In some embodiments, theuser may include a customer at such a brick-and-mortar store. Inparticular embodiments, the user may be a customer at a store in a mallor other shopping center at which a particular attended delivery/pickuplocation is located. In various embodiments, the user may be an employeeof a particular attended delivery/pickup location. In some embodiments,the user may include any suitable user that may desire to utilize anattended delivery/pickup location to facilitate the shipment of one ormore parcels or other items or that may desire to utilize the system tofacilitate delivery of a parcel to an attended delivery/pickup location.

In various embodiments, the system may be configured to determine anddisplay available attended delivery/pickup locations based on anysuitable criteria. For example, the system may be adapted to: (1) allowa user to request that the system display all attended delivery/pickuplocations within a predetermined radius of the user; and (2) in responseto the request, display all attended delivery/pickup locations withinthe predetermined radius of the user. In another embodiment, the systemmay be adapted to: (1) determine a location that a user is frequentlylocated (e.g., the user's home or workplace); and (2) displaying allattended delivery/pickup locations within the predetermined radius ofthe location.

In particular embodiments, the system may be adapted to allow a vendoror other entity to open one or more attended delivery/pickup locationsfor a particular customer or event. In other embodiments, the system maybe adapted to allow a vendor (e.g., a particular retailer) to select asubgroup of a group of available attended delivery/pickup locations thatthe vendor's products may be delivered to, and/or to exclude a subgroupof available delivery locations for delivery of the vendor's products.This feature may be particularly desirable for vendors who have acertain brand image that is inconsistent with the image of certainattended delivery/pickup locations (e.g., a high-end jewelry retailermay not wish to have their products picked up at a gas station, but maybe happy to have their products picked up at a high-end departmentstore). As another example, particular vendors or retailers may desireto only allow their products to be delivered to attended delivery/pickuplocations associated with other retail stores owned or controlled by theparticular vendor or retailer.

Returning to Step 320, the system continues by receiving a request fromthe user to deliver a parcel to a particular one of the one or moreattended delivery/pickup locations (which may, for example, have noformal relationship to the user). In particular embodiments, the requestmay come from the user after the user reviews a plurality of availableattended delivery/pickup locations (see Step 310, above) as part of acheckout process when the user purchases an item from an online retailstore. In various embodiments, the request may come from the user at afirst attended delivery/pickup location (e.g., an attendeddelivery/pickup location at a brick-and-mortar store, mall, shoppingcenter, etc.) to deliver the parcel to a second attended delivery/pickuplocation (e.g., an attended delivery/pickup location convenient to theuser's home). In other embodiments, the request may come from a user ata first brick-and-mortar store to deliver an item from a secondbrick-and-mortar store associated with the first brick-and-mortar storeto an attended delivery/pickup location associated with the firstbrick-and-mortar store (e.g., to transfer an item of inventory that isunavailable at the first store from the second store to the firststore).

The system continues, at Step 330, by facilitating the delivery of theparcel from an origin location to the attended delivery/pickup location.The origin location may include a home of the parcel sender, a warehouseassociated with an online retailer, a brick-and-mortar store, anattended delivery/pickup location, or any other suitable location. Invarious embodiments, the system may facilitate the delivery of theparcel via any suitable common carrier or other logistics provider, etc.In particular embodiments, the system may be configured to notify one ormore individuals of delivery of the parcel at the attendeddelivery/pickup location. This may include notifying the intended parcelrecipient (e.g., so the recipient knows to go to the attendeddelivery/pickup location to retrieve the parcel), the parcel sender(e.g., to confirm delivery of the parcel at the attended delivery/pickuplocation), etc.

In various embodiments, facilitating delivery may include remindingindividuals at each attended delivery/pickup location to enterinformation associated with parcels into the system as the parcelsarrive at the attended delivery/pickup location. For example, the systemmay be adapted to display a reminder message at predetermined timesduring each work day that reminds users to use a bar code scannerassociated with the system to scan the labels of any parcels that havearrived at the attended delivery/pickup location. In other embodiments,the system may be adapted to display such reminders around times thatparcels are scheduled to arrive at the attended delivery/pickuplocation. This may help to assure that information regarding each parcelis promptly entered into the system.

In particular embodiments, the system may also be adapted to employvarious techniques for determining that a particular parcel has beendelivered to a particular attended delivery/pickup location. Forexample, the system may be adapted to: (1) receive an indication that aparticular parcel has been scanned at drop off; (2) receive dataregarding the location at which the parcel was scanned at drop off(e.g., using GPS functionality associated with a handheld device orother electronic device); (3) compare the location with the geolocationof at least one attended delivery/pickup locations; and (4) in responseto determining that the location at which the parcel was scanned atleast generally corresponds to the geolocation of a particular attendeddelivery/pickup location, verify that the parcel has been delivered tothe particular attended delivery/pickup location; and (5) save anindication to the system's memory indicating that the parcel has beendelivered to the particular attended delivery/pickup location. Invarious embodiments, the system is further adapted to send confirmation(e.g., via e-mail, text message, etc.) to a recipient of the delivery ofthe particular parcel at least partially in response to verifying thatthe parcel has been delivered to the particular attended delivery/pickuplocation. In particular embodiments, the system is further adapted tosend a request for confirmation of delivery to the attendeddelivery/pickup location and to receive such confirmation.

In various embodiments, a system for delivering parcels to attendeddelivery locations may comprise features in addition to the systemdescribed above. In some embodiments, the system may be configured toperform the steps recited above in an order other than the orderpresented above. In particular embodiments, the system may be configuredto omit one or more of the steps described above.

A. Use of Attended Delivery/Pickup Locations within Brick-and-MortarStores

In various embodiments, an attended delivery/pickup location may beprovided within a brick-and-mortar store, such as a department store,and used to facilitate the provision of adequate inventory to the store.The attended delivery/pickup location may be staffed by a third party(e.g., by an entity other than the brick-and-mortar store), or by thebrick-and-mortar store itself.

In a particular embodiment, a separate attended delivery/pickup locationis provided in each individual store within a network of departmentstores (or within a network of otherwise unaffiliated department storesor other stores). In various embodiments, the attended delivery/pickuplocations are used to facilitate the transfer of items between thestores (or the purchase of one or more items from the inventory ofanother, unrelated store). In a particular example, a customer may visita first department store location within a network of department stores(e.g., a brick and mortar “ABC Shoes” location in Marietta, Ga.), try ona particular pair of shoes in size 10.5, and determine that theyactually need a size 11 in the shoes. If the Marietta location of ABCShoes does not have the shoes in size 11, employees of the store maysearch nearby ABC Shoes locations (and/or the inventory of other shoestores) to determine whether a nearby store has the shoes in size 11.Upon determining that another store has the shoes in the desired size,an employee of the Marietta store may use their computer to issue arequest to the identified store (e.g. an ABC Shoes store in Alpharetta,Ga., or an XYZ store in Macon, Ga.) to send a pair of appropriate size11 shoes to the Marietta ABC Shoes location.

In response to receiving the request, an employee at the Alpharetta ABCShoes location may bring a box containing a size 11 pair of the shoes toan attended delivery/pickup location within the Alpharetta ABC Shoes.Representatives of the attended delivery/pickup location then facilitatethe delivery of the shoes from the Alpharetta ABC Shoes store to theMarietta ABC Shoes store. In particular embodiments, this may reduce theoverall cost of transporting the shoes from the first retail location tothe second retail location because the carrier that services theattended delivery/pickup locations within the first and second retaillocations may deliver items in bulk from the first location to thesecond location on a regular basis. The items may be, for example,transported together in a single container and/or transported directlyfrom the first retail location to the second location, which may serveto reduce the per-item costs associated with transporting the items.

In various embodiments, when a particular item sought by a customershopping at a particular retail store is unavailable (e.g., such as theshoes in size 11 in the example described above), the customer mayrequest to have the item sent to an attended delivery/pickup locationother than the attended delivery/pickup location at the particularretail store. In the size 11 shoe example above, the customer would beable to request to have the shoes sent to an attended delivery/pickuplocation other than the attended delivery/pickup location at the ABCShoes in Marietta. The user may, for example, request to have the shoesdelivered to an attended delivery/pickup location that is convenient tothe user (e.g., such as an attended delivery/pickup location locatednear the customer's home or office).

In-store attended delivery/pickup locations may also be used inrestocking the store's inventory from one or more warehouses (or otherstores in the store's network of stores, which may include stores thatare otherwise unrelated to the store). In particular embodiments, acarrier associated with the attended delivery/pickup locationscoordinates regular shipments (e.g., bulk shipments) from eachparticular warehouse to each particular department store location. Invarious embodiments, new inventory is received at the store by workerswho are associated with the attended delivery/pickup locations. Theworkers then coordinate the transfer of the items to store employees forstocking

In various embodiments, in-store attended delivery/pickup locations mayalso be used to facilitate the return of items purchased from a retailweb site that is: (1) associated with the department store in which theattended delivery/pickup location is located; and/or (2) not associatedwith the department store in which the attended/delivery location islocated. For example, in a particular embodiment, an in-store attendeddelivery/pickup location within a particular BIG DEALS department storemay be set up to accept returns of items purchased from www.BigDeals.com. In such cases, if a user purchases an item from www.BigDeals.com and wishes to return it, they may simply bring the item to thein-store attended delivery/pickup location within their local Big Dealsdepartment store and receive a refund for the item. In particularembodiments, there is no shipping charge (or other charge) associatedwith returning the item.

As another example, an in-store attended delivery/pickup location withina particular “Big Deals” department store may be set up to acceptreturns of items purchased from a retail web site that is unrelated toBig Deals. For example, the in-store attended delivery/pickup locationmay be set up to accept returns of items purchased from a retail website called www.bestbargain.com. In a particular embodiment, if the userpurchases an item from www.bestbargain.com and wishes to return it, theymay bring the item to the in-store attended delivery/pickup locationwithin their local Big Deals department store and receive a refund forthe item. In particular embodiments, there is no shipping charge (orother charge) associated with returning the item.

In various other embodiments, the attended delivery/pickup location, thelogistics company shipping the returned item, and/or the retail web siteto which an item is being returned may charge the customer for returningthe item. In particular embodiments, the return charge may be sharedamong one or more of: (1) the attended delivery/pickup location; (2) thelogistics company shipping the returned item; (3) and/or the retail website to which the item is being returned. In other embodiments, thereturn charge less the cost of shipping the item back to the retailwebsite is shared rather than the full return charge. In otherembodiments, the return charge may be shared among one or more of theattended delivery/pickup location, the logistics company shipping thereturned item, and/or the retail web site to which an item the beingreturned in disproportionate quantities (e.g., 50% to the logisticscompany, 25% to the retail website, and 25% to the attendeddelivery/pickup location).

In particular embodiments, an in-store, attended delivery/pickuplocation within a particular brick-and-mortar store may be set up to:(1) receive items purchased at the store from users; and (2) ship theitems to a location designated by the user (e.g., to the user'sresidential or business address, or to the address of anotherindividual). In particular embodiments, the individual may: (1) not becharged for shipping the item; (2) be charged a discounted fee forshipping the item; or (3) may be charged the full fee for shipping theitem. In various embodiments, the charge associated with shipping theitem may depend upon the cost of the items (e.g., the customer mayreceive free or discounted shipping of purchases above a pre-determinedthreshold cost). In other embodiments, individuals who are members of aparticular shipping subscription service may receive free or discountedshipping of items purchased at the retail location.

B. Customization of Networks of Attended Delivery/Pickup Locations

In various embodiments, the system may be adapted to allow users todefine their own network of attended delivery/pickup locations. Forexample, a central logistics computer system (which a user may, forexample, access via the Internet) may be configured to displayrespective graphical representations of a plurality of attendeddelivery/pickup locations on a map of an area associated with aparticular user (e.g., a map of an area in which the user's home orbusiness is located). The system may allow the user to select one ormore attended delivery/pickup locations displayed by the graphical userinterface as the default delivery/pickup locations to which any parcelsto be delivered to the user by a particular logistics provider are to bedelivered. For example, the user may select: (1) a first of the attendeddelivery/pickup locations as a primary attended delivery/pickup locationthat the logistics provider should deliver any of the user's parcels to,if the attended delivery/pickup location is available; and (2) one ormore alternative attended delivery/pickup locations that the logisticsprovider should deliver any of the user's parcels to, if the primaryattended delivery/pickup location is unavailable.

In various embodiments, if a particular delivery/pickup location becomesunavailable to accept deliveries during a particular period of time(e.g., the delivery/pickup location becomes full, or temporarily orpermanently closes), the system may modify the graphical representationof the particular delivery/pickup location to indicate itsunavailability. For example, the system may display one or more portionsof the graphical representation of the particular delivery/pickuplocation in gray rather than black to indicate its currentunavailability to accept packages.

C. Economic Models Associated with Holding Items for Pickup

In particular embodiments, the system may be configured for, in responseto a parcel being delivered to a particular delivery/pickup location,generating an e-mail to the recipient of the parcel indicating adeadline by which the recipient must retrieve the parcel from thedelivery/pickup location. In particular embodiments, the system savesthis deadline to memory and, in response to the deadline passing withoutthe system receiving an indication that the parcel has been picked upfrom the delivery/pickup location by the deadline, the systemfacilitates the return of the parcel from the delivery/pickup locationto the parcel's sender. In various embodiments, the system facilitatesthe parcel's return by transmitting a message to an appropriatelogistics server instructing a logistics provider to pick the parcel upfrom the delivery/pickup location and return the parcel to the parcel'ssender.

In order to encourage customers to retrieve parcels before the stateddeadline, the system may be adapted to provide one or more financialincentives for the parcel recipient retrieving the parcel by an earlypickup deadline that is before the stated normal parcel pickup deadline.For example, the system may be adapted to provide the customer with afree or discounted future logistics service (or other financialincentive) in response to the user retrieving their parcel more than aday before the stated normal parcel pickup deadline. Similarly, thesystem may be adapted to allow users to extend the deadline by, forexample, paying a fee to extend the deadline.

D. Method of Allowing Individuals to Coordinate Delivery of an Item toan Attended Delivery/Pickup Location Via a Non-Participating Website

In particular embodiments, the system may be adapted to allow a user tofacilitate the delivery of an item ordered on a retail website to aparticular attended delivery/pickup location. In a particularembodiment, the system first provides the user with an addressassociated with a particular logistics provider, as well as a code(e.g., a unique code) associated with the user. When the user completesan order of an item on a retail website, the user enters thelogistics-provider-designated address in the delivery address field onthe retail website, along with the code associated with the user.

As a result, when the retailer sends the item to the user in a parcel,the retailer attaches a shipping label to the parcel that includes thelogistics-provider-designated address and user code. The parcel is thenshipped to the logistics-provider-designated address by any suitablelogistics provider (which may or may not be the particular logisticsprovider referenced above). Once the particular logistics providerreceives the parcel at the logistics-provider-designated address, theparticular logistics provider reads the user code and uses the user codeto retrieve delivery information associated with the user from a datastore, such as a database. The delivery information may include, forexample, the user's name, contact information (e.g., e-mail address,cell phone number, etc . . . ), and the address of the user's preferredattended delivery/pickup location.

The logistics provider may then: (1) facilitate the delivery of theparcel to the user's preferred attended delivery/pickup location (orother suitable attended delivery/pickup location); and (2) use theuser's contact information to contact the user and inform them that theparcel will be delivered to the attended delivery/pickup location andprovide them with instructions for retrieving the parcel. In aparticular embodiment, the logistics provider may facilitate thedelivery of the parcel to the user's preferred attended delivery/pickuplocation by relabeling the parcel with the user's name and address ofthe attended delivery/pickup location.

In alternative embodiments, the system may be adapted so that when theuser completes an order of an item on the retail website, the usersimply enters a code associated with the user and selects a particularlogistics provider to handle delivery of the item to the user. Invarious embodiments, the logistics provider uses the code to retrieveuser and delivery information in the manner described above. Thelogistics provider then uses the user and delivery information tofacilitate delivery of the item to the user.

E. Systems for Facilitating Proper Handling of Parcels at an AttendedDelivery/Pickup Location

In various embodiments, the system may be adapted to remind individualsat each attended delivery/pickup location to enter informationassociated with parcels into the system as the parcels arrive at theattended delivery/pickup location. For example, the system may beadapted to display a reminder message at predetermined times during eachwork day that reminds users to use a bar code scanner associated withthe system to scan the labels of any parcels that arrive at the attendeddelivery/pickup location. In other embodiments, the system may beadapted to display such reminders around times that parcels arescheduled to arrive at the attended delivery/pickup location. This mayhelp to assure that information regarding each parcel is promptlyentered into the system.

In particular embodiments, the system may be adapted for receivinginformation regarding the scheduled closure of each attendeddelivery/pickup location (e.g., holiday closures or permanent closures).The system may further be configured for: (1) communicating thisinformation to users; (2) facilitating the rerouting of any parcels thatare scheduled to be delivered to the attended delivery/pickup locationwhile the attended delivery/pickup location is scheduled to be closed;and/or (3) removing the attended delivery/pickup location as an optionfor receiving deliveries while the attended delivery/pickup location isscheduled to be closed.

The system may also be adapted to employ various techniques fordetermining that a particular parcel has been delivered to a particularattended delivery/pickup location. For example, the system may beadapted to: (1) receive an indication that a particular parcel has beenscanned at drop off; (2) receive data regarding the location at whichthe parcel was scanned at drop off (e.g., using GPS functionalityassociated with a handheld device or other electronic device); (3)compare the location with the geolocations of one or more attendeddelivery/pickup locations; and (4) in response to determining that thelocation at which the parcel was scanned at least generally correspondsto the geolocation of a particular attended delivery/pickup location,verify that the parcel has been delivered to the particular attendeddelivery/pickup location; and (5) save an indication to the system'smemory indicating that the parcel has been delivered to the particularattended delivery/pickup location. In various embodiments, the system isfurther adapted to send confirmation (e.g., via e-mail, text message,etc.) to a recipient of the delivery of the particular parcel at leastpartially in response to verifying that the parcel has been delivered tothe particular attended delivery/pickup location. In particularembodiments, the system is further adapted to send a request forconfirmation of delivery to the attended delivery/pickup location and toreceive such confirmation.

F. Systems for Facilitating Signature of Documents at AttendedDelivery/Pickup Locations

In various embodiments, attended delivery/pickup locations may beconfigured to manage the signature of documents, such as contracts andother legal documents. In a particular embodiment, to facilitate thesignature of a contract, a first individual may send the document to aparticular attended delivery/pickup location to be signed by a secondindividual. The delivery of the document to the attended delivery/pickuplocation may be facilitated as outlined above, and—when the documentarrives at the particular attended delivery/pickup location, the systemmay notify the second individual that the document has arrived andprovide instructions for the second individual to come to the particularattended delivery/pickup location and sign the document.

The second individual may then travel to the particular attendeddelivery/pickup location and, after providing identification (e.g., inthe form of an ID card or a code displayed on the individual's mobilecomputing device) to a representative of the attended delivery/pickuplocation, sign the contract. The representative may then verify, in anysuitable manner that the contract has been signed by the correctindividual. For example, the representative may notarize the documentand/or enter information into a data store associated with the systemconfirming that the contract has been signed by the correct individual.The representative may also create an electronic copy of the documentand save the signed document into the system's memory for laterretrieval and/or electronic transmission to the first and secondindividuals. Finally, the system and/or representative may coordinatethe return of the original signed document to the first or secondindividual for their files.

In various embodiments, the document to be signed may include a uniquebar code that is used to identify the document, track the document,and/or store the document in memory. In various embodiments, the uniquebarcode may be used to identify the document as well as the one or moresignors of the document.

G. Provision of Value-Added Services at Attended Delivery/PickupLocations

In particular embodiments, representatives at attended delivery/pickuplocations may provide one or more value-added services on parcels and/oritems at the attended delivery/pickup locations. This may occur, forexample, as items and/or parcels are being returned for a refund, orsimply shipped to another location. For example, the representativesmay: (1) pack the items for shipping; (2) gift wrap the items; (3)facilitate the return of items to a retailer for a refund or exchange(see below); and/or (4) complete any other value-added service.

H. Use of Attended Delivery/Pickup Locations within Shopping Centers

A further use of attended delivery/pickup locations involves providingone or more attended delivery/pickup locations within a shopping center(e.g., a mall). In a particular embodiment the attended delivery/pickuplocations are configured to: (1) receive items purchased at the shoppingcenter from users; and (2) ship the items to a location designated bythe user (e.g., to the user's residential or business address, to anattended delivery/pickup location close to the user's residential orbusiness address, and/or to another address designated by the user).This may allow a user to purchase items at the shopping center and thenfacilitate transporting the purchased items to the user's home oranother location without the hassle of leaving the shopping center withthe items, transporting the items, etc . . . .

I. Capacity Management Techniques

In particular embodiments, a computer system may be used to estimate thecurrent and/or future capacity of the attended delivery/pickup locationsto receive and store parcels. This may be done, for example, using aparticular algorithm that assumes, for example, that any parcels will beof a certain average size and will be stored by the attendeddelivery/pickup locations for a certain period of time before beingpicked up by a parcel recipient.

In other embodiments, the system may use more precise methods formonitoring the current and/or future capacity of attendeddelivery/pickup locations to receive and store parcels. For example, thevolume of storage space within each attended delivery/pickup locationmay be stored within the system, and the actual dimensions of eachparcel may also be entered into the system when the parcel is receivedby a logistics company and/or the attended delivery/pickup location. Thesystem may then use this information to: (1) calculate the total volumeof parcels that are being stored, or that will be stored, at aparticular attended delivery/pickup location at a particular time; and(2) estimate the available capacity of the attended delivery/pickuplocation to store additional parcels by comparing the calculated parcelvolume with the volume of storage space at the attended delivery/pickuplocation.

In particular embodiments, the system is adapted to determine that anattended delivery/pickup location is unavailable to accept additionaldeliveries if the estimated volume or number of parcels stored at theattended delivery/pickup location (or to be stored at the attendeddelivery/pickup location) is within a particular predeterminedpercentage of the attended delivery/pickup location's capacity. Forexample, if the attended delivery/pickup location is determined to be at95% maximum capacity, the system may determine that the attendeddelivery/pickup location is unavailable to accept additional deliveries.In such a case, the system may reroute parcels scheduled to be deliveredto the attended delivery/pickup location to an alternative attendeddelivery/pickup location and/or show the attended delivery/pickuplocation as being currently unavailable.

In other embodiments, the system may use one or more of the followingdifferent factors to determine whether a particular attendeddelivery/pickup location has the capacity to accept a particular parcel.Such factors include, for example: (1) the weight of a parcel; (2) thedimensions of the parcel; (3) average latency of parcels at the attendeddelivery/pickup location; (4) one or more characteristics of theparcel's intended recipient (e.g., how quickly the intended recipientusually retrieves parcels from attended delivery/pickup locations); (5)typical characteristics of the clientele of the delivery/pickup location(e.g., how quickly the average customer of the attended delivery/pickuplocation retrieves parcels from the attended delivery/pickup location);(6) the cubic parcel storage capacity of the attended delivery/pickuplocation; (7) the density of the parcel and/or (7) the ability of theattended delivery/pickup location to extend its capacity to acceptparcels. The system may also take into account the amount of laborrequired to physically add the parcel to the current inventory of theattended delivery/pickup location.

J. Methods for Recommending Attended Delivery/Pickup Locations to Users

In various embodiments, the system may be adapted to recommendparticular attended delivery/pickup locations for the delivery of aparticular parcel. In particular embodiments, the system may be adaptedto automatically generate suitable recommendations based, at least inpart, on: (1) the distance of the attended delivery/pickup location froma location specified by the user; (2) the estimated current or futurecapacity of the attended delivery/pickup location to accept deliveries;(3) trends in activity associated with the particular attendeddelivery/pickup location (e.g., if an attended delivery/pickup locationexperiences an day-to-day increase in volume above a certain threshold,the system won't recommend the attended delivery/pickup location for apredetermined number of days); or (4) any other suitable factors. Afterthe system recommends one or more particular delivery/pickup locations,the user may either select one of the recommended attendeddelivery/pickup locations to receive the delivery, or specify anon-recommended attended delivery/pickup location to receive thedelivery.

K. Methods for Handling a Parcel that is Destined for an AttendedDelivery/Pickup Location that has No Additional Capacity

In some cases, a logistics system or other system may determine that aparticular parcel is en route to a particular attended delivery/pickuplocation that has inadequate capacity to accept the parcel. In suchcases, the system may, for example: (1) block the delivery of the parcelto the particular attended delivery/pickup location, re-route the parcelto an alternative attended delivery/pickup location, and inform theintended parcel recipient of the change; (2) hold the parcel for apredetermined period of time, deliver the parcel to the particularattended delivery/pickup location at a later time, and inform theintended recipient of the scheduling change; (3) deliver the parcel tothe recipient's home or place of business; or (4) handle the situationin any other suitable manner. The system may determine which of theabove approaches to take based at least in part, for example, on one ormore user-specified preferences.

L. Methods for Determining Alternative Attended Delivery/Pickup Location

In various situations, such as the situation described immediatelyabove, the system may re-route a parcel to an alternative attendeddelivery/pickup location. In such situations, the alternative attendeddelivery/pickup location may be identified based on, for example: (1)the distance of the alternative attended delivery/pickup location fromthe original, target attended delivery/pickup location; (2) the distanceof the alternative attended delivery/pickup location from the customer'sresidence or place of business; (3) the last attended delivery/pickuplocation used by the customer; or (4) a previous preference expressed bythe intended recipient of the parcel.

M. Methods for Allowing Customer to Reserve Space in an AttendedDelivery/Pickup Location

In certain embodiments, the system may be adapted to allow users toreserve space for a particular parcel at a particular attendeddelivery/pickup location so that delivery to the particular attendeddelivery/pickup location (rather than an alternative location) isguaranteed. The system may or may not charge the parcel recipient formaking such a reservation. In certain embodiments, the system providessuch reservations free of charge to those subscribing to a paid premiumlogistics service.

In various embodiments, the system is adapted to allow users to reserveone or more spaces (e.g., a block of spaces) at an attendeddelivery/pickup location. In particular embodiments, the system isadapted to allow users to reserves the one or more spaces at a timebefore any parcels are scheduled for delivery for the user at theattended delivery/pickup location where the user reserved the one ormore spaces. The user may, for example, reserve the one or more spaceson a particular day (e.g., or days) in the future. In variousembodiments, the ability to reserve attended delivery/pickup spaces inadvance may allow users to ensure that there will be space at theattended delivery/pickup location for a future order that the user isplanning, or for a future shipment that he user anticipates receiving.

In particular embodiments, the users reserving the space may includeindividuals, customers, manufacturers, corporations, etc. For example, acompany releasing a new product (e.g, Apple® releasing a new smartphone)may reserve one or more spaces at various attended delivery/pickuplocations for the release date of the product. The company may thenschedule shipment of the new product to each of the attendeddelivery/pickup locations in order to allow users to pick up the productordered by the customer or purchase the product directly from theattended delivery/pickup location on the release date. In this way,attended delivery/pickup locations may serve as temporary storefrontsfor companies who may, for example, wish to increase the availability oftheir product, or facilitate a more convenient purchase or pickup of theproduct by their customers.

N. Methods for Facilitating the Return of Items Using an AttendedDelivery/Pickup Location

Attended delivery/pickup locations may be configured, in someembodiments, to facilitate the return of previously purchased items to aretailer for a refund or exchange. For example, in particularembodiments, a representative at an attended delivery/pickup location(and/or a computer system associated with the attended delivery/pickuplocation) determines whether a particular item may be returned/exchangedand: (1) if the item may not be returned/exchanged, inform theindividual attempting to return the item that the item may not bereturned/exchanged; or (2) if the item may be returned/exchanged,facilitate the return/exchange of the item in accordance with termsspecified by the retailer to which the item is to be returned. In aparticular embodiment, the system may be adapted to: (1) read amachine-readable indicia (e.g., a UPC code, a transaction codeassociated with the sale of the item to the individual attempting toexchange the item, or other suitable item identifier) associated with anitem to be returned; and (2) use information derived from themachine-readable indicia to determine whether the item may bereturned/exchanged. In particular embodiments, the derived informationmay include a deadline for returning/exchanging the item. If an item iscurrently eligible to be returned or exchanged, the system mayoptionally determine when the user should receive either a refund forthe item or a substitute item and provide this information to the user.

In a particular embodiment in which the user is returning an item to aretail website by dropping the item at an attended delivery/pickuplocation, the system may be configured to provide a return label forplacing on a parcel containing the item that the user is returning. Invarious embodiments, the return label may expire at the end of aparticular return period (e.g., a period provided by the retail websitein which the user (e.g., customer) may return items to the retailwebsite in exchange for a full or partial refund). In particularembodiments, if the return label has not expired, the system mayfacilitate the shipment of the returned item from the attendeddelivery/pickup location to the retail website (e.g., a warehouse,storage facility, or processing facility associated with the retailwebsite) at no cost to the user. In various embodiments, the system, inresponse to determining that the return label has expired, mayfacilitate the shipment of the returned item from the attendeddelivery/pickup location to the retail website (e.g., a warehouse,storage facility, or processing facility associated with the retailwebsite) after charging the user a return fee. In other embodiments, ifthe return label has expired, the system may facilitate the shipment ofthe returned item from the attended delivery/pickup location to theretail website (e.g., a warehouse, storage facility, or processingfacility associated with the retail website) at no cost to the user; thesystem may then be configured to notify the retail website that thereturn period for the returned item has expired, and the retail websitemay charge the user for the return (e.g., deduct the cost of shippingthe returned item from any refund to which the user may be entitled).

In various embodiments, a computer system at each attendeddelivery/pickup location may be adapted to provide users with access toone or more checklists and/or questionnaires that may be used to makesure that all parts of a particular item are present before the item isreturned to a retailer for a refund or exchange. This may save theretailer time and money associated with replacing sub-parts of returneditems.

O. Methods for Facilitating the Pickup of Parcels or Other Items from anAttended Delivery/Pickup Location

Various techniques may be used to facilitate the pickup of parcels orother items from an attended delivery/pickup location. For example, auser may be provided with an electronic ID card or other device that maybe used to quickly identify the individual and any parcels that are tobe picked up by the individual at a particular attended delivery/pickuplocation. Similarly, the user may be provided with an application on theuser's mobile computing device that facilitates identification of theuser via near field communications, or one or more bar codes displayedon the screen of the mobile device. Such a bar code may alternatively beprinted (e.g., as a voucher) and presented to a representative of anattended delivery/pickup location to facilitate quick identification andpickup of one or more parcels stored at the attended delivery/pickuplocation.

In various embodiments, the system may be adapted to facilitate thepickup of a parcel by an individual other than the intended recipient ofthe parcel by, for example, having the intended recipient transfer theelectronic ID card (or a printed voucher generated by the system) toanother individual. The other individual may then present the electronicor physical ID card or voucher to a representative at the attendeddelivery/pickup location to verify that the individual is authorized topick up the parcel on the intended recipient's behalf. After therepresentative uses the system to verify the authenticity of theelectronic or physical ID card or voucher, the representative maytransfer the parcel to the individual.

In various embodiments, the electronic ID card discussed above may beadapted so that it is only valid when the electronic ID card (or adevice displaying the card) is located at a particular geographiclocation (e.g., at or near a particular GPS coordinate, or within aparticular Bluetooth network, or close enough to a particular computingdevice to communicate with the device using near field communications).

In various embodiments, the system may be adapted to create anelectronic token to verify that the user's computing device (and,therefore, presumably the user) was present at a location when a parcelwas picked up. This may serve as evidence that the parcel was picked upby the intended recipient rather than another individual.

P. Methods for Facilitating the Immediate Sale and Delivery of PopularItems from an E-Commerce Site

In particular embodiments, an attended delivery/pickup location maystock one or more items that sell frequently on an e-commerce web site(e.g., bestselling books, DVD's, or CD's). In particular embodiments,when a user of the e-commerce web site indicates that they wish topurchase such an item, the system may search the inventory of one ormore attended delivery/pickup locations that are geographically close tothe user (as determined by the user's mobile device, from informationprovided by the user, etc . . . ) to determine whether the attendeddelivery/pickup locations have the item in stock. If so, the system mayinform the user that a nearby attended delivery/pickup location has theitem in stock, and provide the user with the option of paying for theitem online and then picking the item up (e.g., substantiallyimmediately on the same day) from the nearby attended delivery/pickuplocation.

In such cases, after the user purchases the item on the e-commerce site,the system may generate a physical or electronic receipt that the usermay use to retrieve the item from the identified attendeddelivery/pickup location. The system may also electronically notify theattended delivery/pickup location that the user has purchased the itemand request that the item be set aside for the user.

Q. Methods and Systems for Training Employees of an AttendedDelivery/pickup Location

In particular embodiments, each attended delivery/pickup location may beprovided with a client computer that may be switched between an activemode (in which the client computer is adapted to facilitate the pickup,delivery, and/or tracking of parcels), and a training mode (in which theclient computer is adapted to train individuals how to use the system).In particular embodiments, when the client computer is in the trainingmode, the computer simulates the operation of the computer when thecomputer is in active mode and provides instructions on how to properlyoperate the computer.

R. Methods and Systems for Conducting a Survey at an AttendedDelivery/pickup Location

In particular embodiments, when a user picks up a parcel at a particularattended delivery/pickup location, the user is presented with anelectronic survey of their experience at the attended delivery/pickuplocation. If the user rates the experience highly (e.g., 9-10 out of apossible 10), the system invites the user to go onto a social mediawebsite, such as Facebook, to provide comments and/or other feedback.This may help to expand the number of positive comments on the socialmedia website.

S. Provision of Customized Web Site for Each Attended Delivery/PickupLocation

In various embodiments, the system is adapted to provide a customizedwebsite for each attended delivery/pickup location. The website mayinclude a private portion that may only be accessed by individualsassociated with the particular attended delivery/pickup location. Thisprivate portion may display, for example, information regarding how muchthe attended delivery/pickup location has earned through delivery/pickupactivities and other relevant information.

The website may also include a public portion that allows the particularattended delivery/pickup location to advertise special offers, such asoffers for discounted merchandise. In particular embodiments, particularoffers may only if the user retrieves their one or more parcels from theattended delivery/pickup location before a particular location.

T. Methods for Enabling Users to Define Attended Delivery/PickupLocation Attributes

In particular embodiments, the system is adapted to allow users of thesystem to define and change various attributes associated with aparticular attended delivery/pickup location. Particular attributeswhich a user may define include, for example, the hours of operation ofthe attended delivery/pickup location. For example, a user may definehours of operation based at least in part on the hours of operation ofthe retail store at which the attended delivery/pickup location islocated. In various embodiments, users may define hours of operationbased on any other suitable factor and may change hours of operation forany suitable reason (e.g., based at least in part on or due to staffavailability to man the attended delivery/pickup location, based atleast in part on holidays or holiday schedules, etc.)

In other embodiments, users may define which particular items may bedelivered to and/or temporarily stored at the attended delivery/pickuplocation. For example, a user may define an attended delivery/pickuplocation such that the attended delivery/pickup location may only accepta particular model of a new mobile computing device. In particularembodiments, the system may be configured to limit accepted items toallowed items by using one or more stock-keeping units (e.g., SKUs)associated with the allowed items. In other embodiments, the system mayensure that only allowed items are accepted by the attendeddelivery/pickup location using any other suitable technique (e.g., byscanning a barcode associated with an item when it is presented to theattended delivery/pickup location, etc.)

In particular embodiments the system may be configured to allow a userto define any other attribute associated with the attendeddelivery/pickup location. In various embodiments, the system may beconfigured to receive a listing of one or more users who are authorizedto define and/or change the various attributes associated with theattended delivery/pickup location. Authorized users may include, forexample, the owner of the attended delivery/pickup location, the ownerof the retail store in which the attended delivery/pickup location islocated, an authorized manager or employee of the attendeddelivery/pickup location or the retail store with which the attendeddelivery/pickup location is associated, an authorized representative ofa logistics company associated with facilitating delivery and/or pickupof items to or from the attended delivery/pickup location, etc.

U. Methods for Facilitating Substantially Anonymous Delivery to andPickup from an Attended Delivery/Pickup Location

In particular embodiments, the system is adapted to enable a user torequest delivery of one or more items to an attended delivery/pickuplocation substantially anonymously. As a particular example, a user mayorder one or more items from an online retailer for delivery to aparticular attended delivery/pickup location. In various embodiments,the system may enable the user to complete a transaction with the onlineretailer for the item as a guest (e.g., without logging into an accountassociated with the user or the online retailer). The user may thenrequest, as part of the transaction, that the one or more items bedelivered to an attended delivery/pickup location. In particularembodiments, the system may be configured to facilitate delivery of theone or more items to the attended delivery/pickup location withoutassociating a name or other identifying characteristic of the user withthe one or more items.

The system may, in various embodiments, assign an alias to the user(e.g., such as a unique identifying string of characters, etc.) In otherembodiments, the system may be configured to associate a confirmationnumber with the shipment of the one or more items. In variousembodiments, the system may be adapted to require the user to presentsomething other than a proof of identification of the user when the usergoes to the attended delivery/pickup location to pick up the one or moreitems. For example, the system may require the user to present theconfirmation number or alias in order to retrieve the one or more items,the system may require the user to show an e-mail, text message, orother suitable confirmation message confirming that the user placed theorder for the one or more items, etc. In other embodiments, the systemmay be configured to require confirmation by a user picking up the oneor more items from the attended delivery/pickup location that the userplaced the order for the one or more items in any other suitable manner(e.g., a manner in which the user's anonymity is substantiallymaintained).

V. Systems for Determining Suitability of Locations as AttendedDelivery/Pickup Locations

In various embodiments, the system is configured to determine asuitability of a particular location to serve as a location for anattended delivery/pickup location. In particular embodiments, thedetermination is based on, for example: (1) a number of returns thatoccur at the particular location (e.g., where the particular location isa retail location); (2) a number of complaints about the location (e.g.,complaints from customers of a business at the location); (3) geographicand demographic data associated with the particular location; (4) thirdparty commercially available data (e.g., a volume of sales at a businessassociated with the particular location, an average number of customersthat patronize a business associated with the particular location,etc.); and (5) any other suitable factor.

In particular embodiments, determination of suitability for a locationas an attended delivery/pickup location is determined using any suitabletechnique used by retailers or other businesses when selecting asuitable location to open a particular business. In other embodiments,the determination is based at least in part on logistics data (e.g.,based at least in part on particular shipping routes utilized bylogistics companies, etc.). In other embodiments, the determination maybe based on any suitable combination of the factors discussed above, orany other factors.

W. Flexible Activation of Alternative Delivery Locations

In various embodiments, the system is adapted to allow a user to quicklyactivate and/or deactivate one or more attended delivery/pickuplocations, and/or to create one or more time-limited attendeddelivery/pickup locations (e.g., alternative delivery locations that areset to exist for only a pre-determined amount of time). In a particularembodiment, the system is adapted to allow a user to set up a particularattended delivery/pickup location by: (1) specifying the attendeddelivery/pickup location; (2) specifying a start time for the attendeddelivery/pickup location to be in existence; and (3) specifying an endtime for the attended delivery/pickup location to be in existence. Invarious embodiments, the start time is selected to occur at about thebeginning of a particular event (e.g., a particular concert, party,sporting event, or other event), and the end time is selected to occurat about the end of the particular event. In particular embodiments, theevent may be staffed by one or more individuals associated with theparticular event.

X. Regularly Scheduled Pickups

In various embodiments, the system is adapted to coordinate pickups, ona regular basis (e.g., daily, weekly, etc . . . ) from a particularlocation. Such pickups may be made by one or more logistics providersthat service attended delivery/pickup locations. This service may beimplemented for a fee, or for no charge.

In particular embodiments, the system may be adapted to allowindividuals to issue a real-time pickup request to have a parcel pickedup at a particular location. In particular embodiments, the system maybe adapted to automatically select a common carrier from a plurality ofcommon carriers to handle the requested parcel pickup. The system may dothis, for example, by: (1) informing a plurality of common carriers ofthe request; (2) accepting one or more respective bid prices from eachof the plurality of common carriers for which the respective commoncarriers would be willing to handle the requested parcel pickup; (3)based, at least in part, on the respective bid prices, selecting aparticular one of the plurality of common carriers to handle therequest; and (4) in response to selecting the particular common carrier,facilitating the pickup of the parcel by the particular common carrier.

Y. Automatic Tariff Changes

In various embodiments, the system is adapted to calculate the amountthat a particular individual will pay in parcel shipping charges in away that is customized for the situation at hand. For example, theshipping charge associated with shipping a parcel from a particularon-line retailer to an individual may be based, at least in part, on:(1) the current availability and/or capacity of an attendeddelivery/pickup location to which the parcel is to be delivered; (2) thefrequency of the individual's purchasing and/or shipment activity (e.g.,frequent purchasers and/or shippers may receive a discount); (3) thecarrier handling the delivery; (4) loyalty to a particular attendeddelivery/pickup location; (5) loyalty to the carrier handling thedelivery; and/or (6) total frequency of shipments to the attendeddelivery/pickup location on the individual's behalf. In particularembodiments, the system may be customizable by any suitable party (e.g.,the owner of an attended delivery/pickup location) or any combination ofsuitable parties to calculate customized shipping rates based on anycombination of any suitable factors, such as the factors listed above.

Z. Exemplary Delivery Configurations

In particular embodiments, the system may be adapted to facilitate thedelivery of one or more parcels between various different types oflocations. For example, the system may be adapted to facilitate thedelivery of one or more parcels from: (1) an attended delivery/pickuplocation to an individual's home; (2) an attended delivery/pickuplocation to another attended delivery/pickup location; (3) anindividual's home to an attended delivery/pickup location; and (4) afirst individual's home to a second individual's home.

ILLUSTRATIVE EXAMPLE

FIG. 4 depicts an exemplary transportation diagram that generallyillustrates the delivery of a parcel 400 directly to an attendeddelivery/pickup location 412, 414, 416. As may be understood from thisfigure, parcel recipients may elect to have parcels delivered directlyto attended delivery/pickup locations 412, 414, 416 rather than to otherlocations that are more closely associated with the parcel recipient(e.g., the parcel recipient's home or workplace). In variousembodiments, a system for coordinating the delivery of parcels toattended delivery/pickup locations may provide each potential parcelrecipient with a selection of attended delivery/pickup locations fromwhich the parcel recipient may select one or more attendeddelivery/pickup locations to have their inbound parcels to be deliveredto. For example, the system may present the user with a plurality ofattended delivery/pickup locations (e.g., such as delivery locations412, 414, 416). These attended delivery/pickup locations may includeattended delivery/pickup locations that are located near (e.g., within aparticular distance of) one or more locations such as the parcelrecipient's home, the parcel recipient's place of work, or any otherlocation that is closely associated with the parcel recipient.

For example, a particular attended delivery/pickup location 412 may be agas station located half a mile from the user's workplace 413. Anotherattended delivery/pickup location 414 may be a grocery store threeblocks from the user's apartment 415. Yet another attendeddelivery/pickup location 416 may include a flower shop next door to agymnasium 417 of which the user is a member. As may be understood fromFIG. 4, a common carrier (e.g., or other logistics company) may deliverparcels directly to such attended delivery/pickup locations rather thanto the locations that are more closely associated with the parcelrecipient 413, 415, 417.

As noted above, delivering to attended delivery/pickup locations ratherthan particular addresses (e.g., such as home addresses) more closelyassociated with particular parcel recipient may be beneficial for commoncarriers in that it may reduce the total number of addresses that thecommon carrier may need to deliver parcels to in a particular day. Thisprocess may also be advantageous to parcel recipients because it mayassure that their parcel is delivered to a convenient, attendedlocation. This may, for example, eliminate the risk associated withhaving the common carrier leave the parcel outside the parcelrecipient's home, or with having the parcel misplaced or improperlyrouted within the parcel recipient's workplace. In particularembodiments, the system is configured to deliver a parcel to whicheverattended delivery/pickup location (e.g., attended delivery/pickuplocation 412, 414, or 416) the user selects.

CONCLUSION

Many modifications and other embodiments of the invention will come tomind to one skilled in the art to which this invention pertains havingthe benefit of the teachings presented in the foregoing descriptions andthe associated drawings. While examples discussed above cover the use ofthe invention in the context of attended delivery/pickup locations(e.g., attended retail delivery/pickup locations), the invention may beused in any other suitable context, such as within the context of: (1)unattended delivery/pickup locations; (2) attended delivery-onlylocations; (3) attended pickup-only location; (4) unattendeddelivery-only locations; and (5) unattended pickup-only locations.Therefore, it is to be understood that the invention is not to belimited to the specific embodiments disclosed and that modifications andother embodiments are intended to be included within the scope of theappended claims. Although specific terms are employed herein, they areused in a generic and descriptive sense only and not for the purposes oflimitation.

What is claimed is:
 1. A non-transitory computer-readable medium storingcomputer-readable instructions for: (A) providing, to a first user, aselection of available attended delivery/pickup locations to which thefirst user may have one or more parcels delivered; (B) receiving arequest from said first user to deliver said one or more parcels to aparticular attended delivery/pickup location, said request comprising anintended recipient and said particular attended delivery/pickup locationcomprising an attended delivery/pickup location from said selection ofavailable attended delivery/pickup locations and being associated with afirst brick-and-mortar store; (C) at least partially in response toreceiving said request, facilitating delivery of said one or moreparcels to said particular attended delivery/pickup location; (D)receiving confirmation that said one or more parcels have been deliveredto said particular attended delivery/pickup location; and (E) at leastpartially in response to said confirmation, notifying at least oneperson that said one or more parcels have been delivered to said secondattended delivery/pickup location.
 2. The non-transitorycomputer-readable medium of claim 1, further storing instructions for:(F) providing a reminder to at least one employee associated with saidparticular attended delivery/pickup location to enter informationassociated with said one or more parcels.
 3. The non-transitorycomputer-readable medium of claim 2, wherein said confirmation that saidone or more parcels have been delivered to said particular attendeddelivery/pickup location is received at least partially in response tosaid entry of said information associated with said one or more parcelsby said at least one employee associated with said particular attendeddelivery/pickup location.
 4. The non-transitory computer-readable mediumof claim 1, wherein: said first attended delivery/pickup location islocated substantially within said first brick-and-mortar store; and saidselection of available attended delivery/pickup locations comprisesattended delivery/pickup locations located substantially withinbrick-and-mortar stores associated with said first brick-and-mortarstore.
 5. The non-transitory computer-readable medium of claim 4,wherein: said non-transitory computer-readable medium further comprisescomputer-executable instructions for determining an availability of aparticular item of inventory at a second brick-and-mortar storeassociated with said second alternative delivery/pickup location; saidnon-transitory computer-readable medium further comprisescomputer-executable instructions for determining an availability of saidparticular item of inventory at said first brick-and-mortar store; andsaid request to deliver said one or more parcels to said particularattended delivery/pickup location is received at least partially inresponse to a determination that said particular item of inventory isunavailable at said second brick-and-mortar store and is available atsaid first brick-and-mortar store.
 6. The non-transitorycomputer-readable medium of claim 1, wherein: said request is receivedfrom said first user at a first attended delivery/pickup locationassociated with a shopping center; said one or more parcels contain oneor more items purchased by said first user at one or more storesassociated with said shopping center; and said selection of availableattended delivery/pickup is based at least in part on a residentialaddress associated with said first user.
 7. The non-transitorycomputer-readable medium of claim 6, wherein said particular attendeddelivery/pickup location is within a particular distance of saidresidential address associated with said first user.
 8. Thenon-transitory computer-readable medium of claim 6, wherein said atleast one person is said first user.
 9. The non-transitorycomputer-readable medium of claim 1, wherein: said computer-readablemedium further stores computer-readable instructions for: receiving,from said first user, a selection of said particular attendeddelivery/pickup location; and at least partially in response toreceiving said selection, providing a first code associated with saidparticular attended delivery/pickup location to said first user; saidrequest to deliver said one or more parcels to said seconddelivery/pickup location is received at an online retail website andfurther comprises said first code; said facilitating delivery of saidone or more parcels comprises facilitating delivery based at least inpart on said first code.
 10. The non-transitory computer-readable mediumof claim 1, wherein said first code is associated with an addressassociated with said second delivery/pickup location and an accountassociated with said first user.
 11. A computer system comprising atleast one processor, wherein said computer system is configured for: (A)receiving a request to transfer one or more items from a first attendeddelivery/pickup location located substantially within with a first brickand mortar retail location to a second location; (B) receiving a firstconfirmation of receipt of said one or more items at said first attendeddelivery/pickup location; (C) at least partially in response toreceiving said request and said first confirmation, facilitatingdelivery of said one or more items from said first attendeddelivery/pickup location to said second location; (D) receiving a secondconfirmation of delivery of said one or more items to said secondlocation; and (E) at least partially in response to receiving saidsecond confirmation, notifying at least one person of said delivery. 12.The computer system of claim 11 wherein said second location is a secondattended delivery/pickup location located substantially within a secondbrick and mortar retail location.
 13. The computer system of claim 12,wherein said one or more items are one or more items that are notcurrently available in stock at said first brick-and-mortar retaillocation, and are currently available in stock at said secondbrick-and-mortar retail location.
 14. The computer system of claim 13,wherein said first and second brick-and-mortar retail locations arecontrolled by a first retailer.
 15. The computer system of claim 14,wherein said at least one person is selected from the group consistingof: (a) an employee associated with said first brick-and-mortar retaillocation; and (b) an employee associated with said secondbrick-and-mortar retail location.
 16. The computer system of claim 12,wherein said computer system is further configured for: determining anavailability of said one or more items at said first brick-and-mortarretail location; determining an availability of said one or more itemsat said second brick-and-mortar retail location; and receiving saidrequest to transfer said one or more items at least partially inresponse to a determination that said one or more items are unavailableat said second brick-and-mortar retail location and available at saidfirst brick-and-mortar retail location.
 17. The computer system of claim16, wherein said computer system is further configured for: receiving arequest from a first user to deliver one or more items ordered from anonline retail website to said first attended delivery/pickup location;facilitating delivery of said one or more items ordered from an onlineretail website to said first attended delivery/pickup location;receiving a request from a second user to deliver one or more parcelsfrom said first attended delivery/pickup location to a third attendeddelivery/pickup location; facilitating delivery of said one or moreparcels from said first attended delivery/pickup location to said thirdattended pickup/delivery location.
 18. A computer implemented methodcomprising: receiving, by at least one processor, an indication of areceipt of an item at a first attended delivery/pickup location, saiditem having been purchased by a user at a shopping center and said firstattended delivery/pickup location being located within said shoppingcenter; providing, by at least one processor, a selection of one or moreother attended delivery/pickup locations to said user; receiving, by atleast one processor, a request to ship said item from said firstattended delivery/pickup location to a second attended delivery/pickuplocation designated by said user, said second attended delivery/pickuplocation being an attended delivery/pickup location from said otherattended delivery/pickup locations; and facilitating, by at least oneprocessor, delivery of said item from said first attendeddelivery/pickup location to said second attended delivery/pickuplocation.
 19. The computer implemented method of claim 18, wherein saidselection of one or more other attended delivery/pickup locations isbased at least in part on a geographic preference of said first user.20. The computer implemented method of claim 18, further comprising;receiving from a second user, by at least one processor, a request toship a second item from said first attended delivery/pickup location toa second attended delivery/pickup location designated by said seconduser, wherein: said second attended delivery/pickup location isdesignated from said other attended delivery/pickup locations; and saidsecond item is an item other than an item purchased by said second userat said shopping center.